2024
Year in Review
What a year 🥳
2024 was a year of progress, innovation, and collaboration for Splynx and our ISP community. Together, we worked on making Splynx even better, simplifying operations, and helping providers deliver outstanding service to their customers.
This page is a look back at the key moments that defined our year—new features, milestones, and the connections we’ve built.
ISPs joined Splynx in 2024 🤝
Re-designed scheduling module
Simplify tax compliance with location-specific and multi-tax support.
Enhance customer experience and communication by managing WhatsApp messages, creating tickets, and converting new inquiries into leads or customers — all within Splynx.
WhatsApp Business Integration
Network Sites
Optimize site management by linking site details, hardware, services, and topology maps, while improving customer communication with mass messaging.
New Customer Portal Mobile App
Provide your customers with a convenient mobile app featuring white-labeling options and seamless access to payments and support.
In 2024, we introduced two major updates: Splynx 4.3 and Splynx 5.0. Over the year, the system received more than 300 enhancements and updates, improving performance, streamlining operations, and enhancing features across billing, network management, reporting, customer management, and more.
Splynx Releases
What's coming next?
đź“Ť Linked billing accounts
Easily link accounts in a main-sub relationship to centralize payments. Ideal for families or businesses, this feature allows a main account to manage and pay for all services associated with its sub-accounts.
đź“Ť New scheduling mobile app
A redesigned mobile scheduling app with an enhanced interface, improved user experience, and advanced features to simplify task management and workflows for technicians on the go.
đź“ŤInventory integration into Scheduling
Boost efficiency by integrating inventory with scheduling tasks. Easily add inventory items, manage actions like selling or linking, and handle everything directly within the task interface.
đź“Ť Service and account cancellation
A seamless cancellation of services with automatic refund calculations. If a fully paid service is canceled early, the system calculates the unused balance, generates a credit note, and credits the customer’s account. This credit can be used for future payments or refunded upon request.
🚀 And much more - exciting new features are coming next year that will truly surprise you!
Built great connections around the world
WAPA Regional Events in South Africa
UK WISPA 2024 Members Meeting
WISPAPALOOZA 2024 in Las Vegas
Joined WISPAU Association
In Support We Trust! In Support We Trust! In Support We Trust!
Professional. Reliable. Responsive. Transparent. Dedicated.
Resolved tickets
1:1 support calls
At Splynx, exceptional customer support is one of our core pillars — and we’re proud to call it our trademark. When customers reach out for help, our dedicated team works beyond expectations to resolve every query quickly and effectively.
Thanks to their commitment and expertise, we consistently maintain a key performance metric: 85% of tickets are addressed within less than 1 hour.
#2024 in numbers
We launched a new project in Feb 2024 🔥
Wi-Fi Hotspot Software
Initially, Powerlynx was developed as a replacement for Facebook’s Express Wi-Fi solution, which was discontinued. Today, it has evolved into a full-scale, easy-to-use platform designed to lower connectivity costs, bridge the digital divide, and empower service providers with scalable tools to expand and succeed.
Powerlynx today 🚀
Service Providers
Used by
countries
From
connected to hotspots
Users
Thank you for being a part of this journey!
Here’s to bigger and better things to come in 2025!
🤝